Making a Complaint

The police authority is responsible for investigating complaints against chief officers of Gwent Police i.e. the Chief, Deputy and Assistant Chief Constables.

Complaints against officers up the rank of Chief Superintendent or Force police staff are not investigated by the authority.

All complaints are closely monitored by the authority's Professional Standards Committee.

How to make a complaint

If you have a complaint against a police officer or a member of the Force police staff, please contact:

Gwent Police Call Handling Centre on 01633 838111,
call into any police station, or
contact the Professional Standards Department on 01633 838111.

If your complaint relates to a chief officer (Assistant Chief Constable or above) you should contact the Chief Executive of the Police Authority on 01633 642200 or by e-mail.

If you have cause to complain about the conduct of any of our Members, further information explaining how to do so may be obtained from the Ombudsman by telephone on 0845 601 0987 (this number is charged at a local call rate).

Alternatively, please contact using the details below.

The Chief Executive of Gwent Police Authority;

or

Mr. Peter Tyndall,
1 Ffordd yr Hen Gae,
Pencoed,
CF35 5LJ.

Telephone 01656 641150

E-mail ask@remove-this.ombudsman-wales.org.uk
www.ombudsman-wales.org.uk

Who Watches the Watchdog?

A Standards Committee has been established to ensure that the ethical standards of Members of the authority are of the highest order.  Our Members have to abide by a Code of Conduct.  Made up of two police authority Members and three independent representatives, the Committee meets as and when necessary.

Further information on the Police Complaints System can be obtained by contacting the Independent Police Complaints Commission (IPCC) by telephone on 08453 002 002, or by visiting their website www.ipcc.gov.uk.

Member's Interests

All Members have to register their financial and other interests together with any gifts of hospitality they may receive.  These Registers are available for public inspection by contacting the Chief Executive.

Remember...

If you have cause to complain about any of the staff of the police authority itself, you should contact the Chief Executive.

Should the complaint be against the Chief Executive, you should contact the Chair of the Police Authority.